Buying with Amazon is a fun shopping experience. But, that environment is sustained through maintenance of certain terms and conditions which remain behind the curtain. Amazon is quite strict with their customer policies and they work hard to maintain that level of precision. As a seller, these policies are what you should be focusing on because if you, somehow, violated these terms, you could be looking at Amazon suspension of your account. That will not only put a halt to all your incoming revenues but also smudge your withholding reputation. Here is how you can, maybe, stop that from happening:
Whenever you decide the titles for your product, be 100% honest about it. Do not insert unnecessary information or associate complex words just for the sake of completion of word count. You are not finishing an essay, you are just engaging a client for a purchase. If the product you are selling is used, mention that in the product’s description to avoid an argument with the customer. The Amazon could charge you with Amazon suspension if the customer is right from their side of the opinions.
Beware Copyright issues to avoid Amazon suspension
Nobody likes plagiarism. Imagine a certain aspect of your skill that you have carefully crafted with sweat and blood. And it being publicly attributed with someone else’s name and getting credit for it. Just like when we were in schools, we whisper the answer to a question by the teacher out of fear of being wrong and somebody else shouts it and you are left there thinking; but I said that. Well, you are no longer in school, you will face Amazon suspension for using other account’s information, details and can result in copyright issues.
Engage with customers
When you are notified about a customer policy being smeared, do not ignore it or delay it until further notice, it will not go don pretty like a happy ending to some Disney movie, trust me. You will be notified about your status in the seller community, hence when you receive that horrible notification, take deep breaths and think of ways you can resolve that matter rather than going all Scar to their Mufasa. You could have made a mistake, be gentle and resolve it by contacting them directly.
If you find any negative review or complaint, do not hide them under the rug. If your product has nothing but positive reviews, that might even come off as suspicious. You may not like it protruding out of thin air, but it is a matter of balance that needs to co-exist with your positive feedbacks. When, however, you do encounter such a problem, make sure that you respond to them as fast as possible. Late shipping and mismanaged shipping will also fall on your head. Yes. You are the person the customer contacted with. You will be held responsible for Amazon suspension. Play smartly and try to corner the problem with a cool mind and relaxed state. you will not be suspended if you take care of the policies laid out by Amazon.